During one of my favourite activities (read: least favourite activities), of catching a train, a realisation struck me. The old rules of customer service no longer apply in today’s world. It used to be that, in a world where no one had internet or Twitter on their phones, in fact, in a world where no […]
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Scottish Power WTF
Like most people, I’m a bit rubbish at paying bills. In fact most of the time, I don’t pay until the final demand. This means more often than not, I’m not paying on direct debit, and I’m not getting the cheapest deal. Tonight I decided to change that (partially due to a certain someone’s moaning), […]